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Frequently Asked Questions
Answers to the most frequently asked questions about renting a car — required documents, minimum age, deposit and much more. Can’t find the answer you’re looking for? Get in touch — we’ll reply as quickly as we can.
The questions below cover the topics we’re asked about most: what documents you need to show at pickup, the practical difference between the with-deposit and without-deposit option, our mileage policy, whether you can change the pickup location, and what happens if you cancel or change a booking you’ve already submitted. If you’d like more details about a specific car, see the fleet page — every car has its own page, with price, specifications and a photo gallery.
Frequently asked questions
Frequently asked questions
What documents do I need to rent a car?
You’ll need your ID card or passport and a valid driving licence held for at least 1 year. Visitors from outside the EU may also need an International Driving Permit.
What’s the minimum age for renting a car?
The standard minimum age is 21, with a licence held for at least 1 year. The exact minimum age can vary — check at the time of booking or ask us directly.
What do “with deposit” and “without deposit” mean?
The “with deposit” option means an amount (refundable) is held when you pick up the car, as protection in case of damage. The “without deposit” option adds a small daily supplement but holds no amount at all — you can choose whichever suits you directly from the booking form, where both prices are shown.
Does the car have a mileage limit?
Most cars in our fleet have unlimited mileage. For those with a daily limit, the limit and the cost per extra km are clearly shown on each car’s page.
Can I pick up the car from a location other than the one I originally chose?
Our pickup locations are Bucharest, Otopeni and Băneasa. If you need a different arrangement, contact us before booking — we’ll try to find a solution.
What happens if I cancel my booking?
We’ll call you shortly after you submit your request to confirm all the details — including the cancellation terms, which are set at confirmation depending on how much time is left before pickup.
Is insurance included in the price?
Yes, all cars in our fleet include mandatory third-party liability insurance (RCA). Details on comprehensive cover (CASCO) and the deposit are explained in our Terms and Conditions and confirmed by phone when you book.
How can I contact you with other questions?
You can fill in the contact form, email us, or call us directly — you’ll find all our contact details on the Contact page.
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